Reservations
Reservations should be made initially by e-mail or telephone and your dates are then reserved for five working days. To secure your reservation please send a cheque for £50 per unit booked for shorter stays or £100 for longer bookings (one week or more); once payment has been received we shall confirm your booking by e-mail or by post.  If the deposit is not received within five days, the booking will lapse.  The balance is payable four weeks from the start of the let.  If the letting date is within four weeks then the full amount is due immediately.  In the case of last minute bookings, the full balance is due on arrival.

Payment
Please make cheques payable to Ann Sutcliffe and send to Hafannedd,  Pandy’r Capel, Bryn Saith Marchog, Corwen, Denbighshire, LL21 9SB. We also accept Paypal - where you can pay by credit or debit card - we can send you a link by e-mail for this.

Cancellation
Should you need to cancel your booking please let us know as soon as possible. In this event a refund will be made only if cancelled eight weeks or more prior to the date of arrival. If the cancellation is made less than eight weeks prior to the letting date the deposit/fees will be retained unless the accommodation is re-let in which case the deposit/fees will be refunded. We shall make all reasonable efforts to re-let the accommodation. Guests are recommended to insure against cancellation. If the property becomes unavailable on the date stated for example due to damage or other problems, your fee/deposit will be refunded in full.

Check In and Check Out
Properties are available from 16:00 on the day of arrival and must be vacated by 10:00 on the day of departure.

Children
Children are very welcome at Hafannedd and our small library has a large section devoted to children’s books.  The grounds have several hundred yards of river frontage, high walls, a pond and gardens that includes rough areas; the car park and driveway can also become busy at times.  For these reasons we do ask that children are supervised when in the grounds, as we want to prevent any unforeseen accidents.  We would also advise that children are supervised when using the computer.

Pets
Pets may be accepted by arrangement on a case-by-case basis; please contact us for information.  We ask that dogs be kept on a lead when outside the property and that any mess is cleared up immediately.  See the links page for details of Celyn Kennels, where you can arrange local boarding for your dog if you prefer.

Smoking
All accommodation is non-smoking. Bins are provided outside for disposing of cigarette ends.

General Points
Guests are requested to leave the accommodation in a clean and tidy condition. Any substantial breakages or damage incurred during the letting will be charged to the guest. Please let us know immediately if damages occur.  Please inform us straight away if you have any problems so that we can act to put things right.  Excessive noise or other nuisance, causing disturbance to other guests or neighbours is unacceptable and may result in termination of the booking.  Whilst every effort is made to ensure that all aspects of the property remain as advertised we cannot accept liability for items beyond our control.